Overview

Voyager Surround 80 UC

Bluetooth headset with touch

control

User Guide

Contents

Overview 3

Headset 3

USB Bluetooth adapter 4

Connect and pair 5

Pair to mobile device 5

Connect to PC 5

Configure USB adapter for streaming media 6

Pair BT700 USB adapter again 6

Fit and charge 7

Fit 7

Charge 7

Check headset battery status 7

Load software 8

Update your Poly device 8

The basics 9

Power on/off 9

Adjust volume 9

Play or pause audio 9

Track forward 9

Track backward 10

Voice assistant (smartphone feature) 10

ANC and Transparency Mode 10

ANC and Transparency Mode settings 11

Use sensors 11

Make/Take/End Calls 13

Make a call 13

Answer or end a call 13

Reject a call 13

Hold call 13

Switch between calls (flash) 13

Mute 13

Redial last outgoing call (smartphone feature) 13

Launch Microsoft Teams (Teams model only) 13

Raise hand in Microsoft Teams meeting (Teams model only) 14

More Features 15

Customize your headset 15

Corded mode (audio over USB) 15

DeepSleep mode 15

What's in the box 16

Troubleshooting 17

Support 19

Overview

Headset

ANC /

Transparency

Your headset has touch control on the right earcup. Use touch gestures for call and media control.

Icon Headset control

Volume control

• Swipe up/down to adjust volume

Call control

• Tap to answer

• Press to end

Audio control*

• Tap to play/pause

• Swipe to track forward/backward

Interact with Microsoft Teams (Teams model only, Teams app required)

ANC (Active Noise Canceling) and Transparency Mode

LEDs/Online indicator

Mute/unmute

Power

Bluetooth

pairing

Charge port

Note: *Functionality varies by application. May not function with web-based apps.

Be safe

Please read the safety guide for important safety and regulatory information before

using your new device.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it

into your computer to connect to high-fidelity computer audio.

Note: Adapter's USB connection and design may vary, but function is the same.

Standard LEDs

USB LEDs What they mean

Flashing red and blue Pairing

Solid blue Device connected

Flashing blue On a call

Solid red Mute active

Flashing purple Streaming media from computer

LEDs when Microsoft Teams* is detected

USB LEDs What they mean

Flashing red and blue Pairing

Solid purple Microsoft Teams connected

Flashing blue On a call

Solid red Mute active

Pulsing purple Microsoft Teams notification

Note: *Requires Microsoft Teams desktop application.

Connect and pair

Pair to mobile device

To put your headset in pair mode, slide and hold the Power switch away from the

off position until you hear "pairing" and the headset LEDs flash blue and white.

:02

“Pairing”

Blutooth

Headphones

Computer

Camera

2 Activate Bluetooth on your phone and set it to search for new devices.

• iPhone Settings > Bluetooth > On*

• Android Settings > Bluetooth On > Scan for devices*

Note: *Menus may vary by device.

3 Select “Poly VSurround 80.”

Once successfully paired, you hear “pairing successful” and the headset LEDs stop

flashing.

Note: Your headset can pair with up to 8 devices but only maintain 2 connections

simultaneously; this includes the Bluetooth adapter.

Connect to PC

Your Bluetooth USB adapter provides the best connection, softphone functionality and

acoustic sound quality through your headset. The adapter comes pre-paired to your

headset.

1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2 The USB adapter LED ﬂashes and then turns solid to indicate the headset is

connected to the USB adapter. If you are wearing your headset you hear “PC

connected” to indicate the connection has been established. When on a call, the LED

on the USB adapter flashes blue. When not on a call the LED is solid.

3 Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize

your headset behavior through advanced settings and options.

Configure USB adapter for streaming media

Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media,

conﬁgure your Bluetooth USB adapter.

Windows

1 To conﬁgure your Bluetooth USB adapter for streaming media in your PC, go to Start

menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the

Default Device and click OK.

2 To pause music when you place or receive calls, go to Start menu > Control Panel >

Sound > Communications tab and select the desired parameter.

Mac

1 To conﬁgure your Bluetooth USB adapter for streaming media on your Mac, go to

System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.

Pair BT700 USB adapter again

Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the

event that your adapter is disconnected or bought separately, you will need to pair the

adapter to your Poly device.

Your USB adapter requires Poly Lens Desktop App to pair to a Poly audio device.

Download: poly.com/lens.

Note: Adapter design varies by USB connection.

1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait

for your computer to recognize it.

2 Put your Poly audio device in pair mode.

3 Launch Poly Lens Desktop App and navigate to Poly BT700.

4 Put your Bluetooth USB adapter into pair mode by selecting "Pair new device" on the

adapter's main page or overflow menu. Your adapter flashes red and blue.

Pairing is successful when you hear "pairing successful" and "PC connected" and the

Bluetooth USB adapter LED is solid.

Fit and charge

Fit

Important:

Headset microphones are on the front of your earcups.

For best call audio, ensure your headset is worn correctly.

Charge

Your headset has up to 24 hours of listening time.

Charge your headset using the USB-C cable. It takes approximately 1 hour to fully charge

your headset.

The headset LEDs flash when charging and turn off once charging is complete.

Note: The USB-C cable plugs into a computer or wall charger's USB port.

Check headset battery status

Check your headset battery status:

• With your headset inactive, slide and release the Power switch away from the off

position. Listen to the voice alert or observe the headset LEDs.

• Power on your headset and listen to the voice alert.

• View headset battery level in Poly Lens App.

Voice alert

Headset LEDs Talk time

"Battery high"

12 hours or more

"Battery medium"

2 to 12 hours

"Battery low"

30 minutes to 2 hours

"Battery critical"

Less than 30 minutes

Load software

Download Poly Lens App to get the most out of your device. Some softphones require the

installation of Poly software to enable device call control (answer/end and mute)

functionality.

• Download Poly Lens Desktop App at poly.com/lens.

• Download Poly Lens Mobile App at poly.com/lens, the App Store or Google Play.

Poly Lens Mobile App Poly Lens Desktop App

Configure call control for

softphones

available for some

softphones

✓

Change headset language ✓ ✓

Enable features ✓ ✓

Battery meter ✓ ✓

Update device firmware ✓ ✓

Manage notifications and alerts ✓ ✓

Schedule health and wellness

reminders

✓ ✓

View user guide ✓ ✓

Find MyHeadset ✓

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new

features to your Poly device.

Update your device using Poly Lens App. Download at poly.com/lens.

The basics

Power on/off

Slide the Power switch to power on the headset.

Adjust volume

Swipe up on the right earcup to increase the volume. Swipe down to decrease the

volume.

Each swipe changes the volume one level.

Adjust headset microphone volume (softphone)

Place a test softphone call and adjust softphone volume and PC sound volume

accordingly.

Play or pause audio

Tap the center of the right earcup to play or pause audio.

Track forward

Swipe forward on the right earcup to play the next track.

Track backward

Swipe backwards on the right earcup to play the previous track.

Voice assistant (smartphone feature)

Siri, Google Assistant

™

, Cortana To activate your smartphone's default voice assistant,

do one of the following:

• Press and hold the center of the right earcup for 2 seconds. Wait for the phone

prompt to activate voice dialing, search, and other smartphone voice controls.

• Tap the Custom button with two fingers for 2 seconds to activate your smartphone's

default voice assistant. Wait for the phone prompt to activate voice dialing, search,

and other smartphone voice controls.

Note: Ensure Voice Assistant is the assigned Custom button setting in Poly Lens

App. For more, see Customize your headset.

ANC and Transparency Mode

Active Noise Canceling (ANC) reduces external noise and enhances your music and

sound quality. Transparency Mode allows you to hear your surroundings while wearing

your headset.

ANC/Transparency mode is the default custom button feature. For more, see Customize

your headset.

1 Tap the Custom button with two fingers for 2 seconds to toggle between modes.

Note: Your headset's Custom button is located in the center of the right earcup.

2 Swipe up/down on the right earcup to adjust Transparency Mode level when active.

ANC and Transparency Mode settings

Choose your preferred settings for ANC and Transparency Mode in Poly Lens App.

Category Setting Description

ANC Adaptive

(default)

• Detects differences in user fit or movement while wearing

and automatically adjusts to provide the best ANC

experience

ANC Standard

• Optimized for office

• Provide a more natural audio experience and enhanced

sidetone comfort

ANC Off

• ANC powered off

Transparency

Mode

Environment

(default)

• Best for busy streets

• Optimized to hear your surroundings

Transparency

Mode

Speech

• Optimized for face-to-face communication

Transparency

Mode

Off

• Transparency Mode powered off

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens

App. Below describes default settings.

With active sensors putting on the headset will: taking off the headset

will:

Mobile/softphone call answer the call keep call in headset

Music/media resume music/media (if playing

previous to taking off)*

pause music/media (if

playing)*

Mute (activate in Poly Lens

App )

unmute if on an active call mute if on an active call

Note: *Functionality varies by application. May not function with web-based apps.

Make/Take/End Calls

Make a call

Dial using your softphone application or mobile phone.

Answer or end a call

Tap the center of the right earcup to answer call. Press to end a call.

Reject a call

Press the center of the right earcup for 2 seconds until a tone is heard.

Hold call

Press and hold the Mute button for 2 seconds to hold the call. The LEDs flash red.

To resume call, hold the Mute button for 2 seconds. The LEDs return to pulsing

red.

Switch between calls (flash)

To switch between calls, press the headset Call button for 2 seconds.

Note: Available for softphone calls only. Does not work with mobile calls.

Mute

During an active call, press the Mute button to mute or unmute your headset.

Redial last outgoing call (smartphone feature)

Tap the Custom button with two fingers for 2 seconds to redial the last outgoing mobile

call.

Note: Ensure Redial is the assigned Custom Button setting in Poly Lens App. For more,

see Customize your headset.

Launch Microsoft Teams (Teams model only)

Tap your headset Teams button to quickly open and use the Microsoft Teams desktop

app.

Note: Your headset's Teams button is located in the center of the right earcup.

•

When not on a call, tap your Teams button to view Microsoft Teams app on your

computer.

• When your connected USB adapter LED pulses purple, tap your Teams button to view

Teams notifications.

Note: Teams model and Teams desktop application required. Teams mobile

application is not supported.

Raise hand in Microsoft Teams meeting (Teams model only)

Use your headset to raise your hand in a Microsoft Teams meeting.

Press your headset Teams button for 2 seconds to raise your hand during an active

Teams meeting.

More Features

Customize your headset

Configure your Custom button feature in Poly Lens App. Download: poly.com/lens.

ANC/Transparency mode is the default feature when you tap the right earcup with two

fingers for 2 seconds.

Choose from:

• ANC/Transparency mode (default)

• Check device status

• Mobile calls only: Redial

• Mobile calls only: Launch default voice assistant (Siri, Google Assistant)

Corded mode (audio over USB)

If your headset battery is depleted or a corded connection is required and/or preferred,

use one of the supplied USB cables to stream audio to your headset.

Your headset is supplied with the following USB cables:

• USB-C cable

• USB-C to 3.5mm

Note: Your headset battery charges while in corded mode when connected with the

USB-C cable. The 3.5mm cable does not charge your headset battery.

1 Disconnect your Bluetooth USB adapter from your computer if connected.

2 Connect your headset directly to your computer with one of the provided USB cables.

3 Power off your headset to use density-friendly corded mode.

DeepSleep mode

If you leave your headset powered on and idle for 24 hours or more, the headset

conserves power by entering DeepSleep mode.

To exit DeepSleep mode, wake the headset with one of the following methods:

• Tap touch pad

• Tap mute button

• Power off and on

What's in the box

Contents may vary by product.

Lock

Indicator Light

Music

ANC

Timer

Figure 1: Bluetooth headset

Figure 2: Bluetooth USB-C Adapter

Figure 3: USB-C to USB-A adapter

Figure 4: USB-C cable

Figure 5: USB-C to 3.5mm cable

Figure 6: Headset carrying case

Figure 7: Quick start guide

Troubleshooting

Issue Resolution

During a call, my voice sounds muffled or

far away to other callers.

You may be wearing your headset backwards.

Headset microphones are on the front of your

earcups. For best call audio, ensure that left and right

earcups are on the correct ear.

Can I control features using either

earcup?

No, only the right earcup has touch control.

I want to customize my headset features. Customize your device settings with Poly Lens App.

Download: poly.com/lens

How do I pair my headset to a mobile

device?

See Pair to mobile device on page 5.

How do I pair my headset to a computer

or laptop?

Plug in the USB Bluetooth adapter to your computer

or laptop. The adapter is paired to your headset and

connects to computer audio. See Connect to PC on

page 5.

Why should I use the USB Bluetooth

adapter instead of my computer's

Bluetooth?

Your USB Bluetooth adapter provides the best

connection, softphone functionality and acoustic

sound quality through your headset. See Connect to

PC on page 5, Configure USB adapter for streaming

media on page 6.

How do I pair my USB Bluetooth adapter

to another supported Poly audio device?

Poly Lens Desktop App is required to pair your

BT700 USB Bluetooth adapter to another device.

Your Bluetooth adapter remembers up to 2

supported Poly audio devices, but connects to only

one at a time. See Pair USB adapter again.

How do I use the USB-C to USB-A

adapter?

The USB-C to USB-A adapter is designed to connect

your BT700C adapter to USB-A ports if available.

Use if you do not have USB-C ports available on your

PC/device.

Can I connect my headset to a mobile

phone and computer at the same time?

Yes, your headset can connect to mobile and PC.

Your headset remembers up to 8 devices, but

connect to up to 2 devices at a time. That includes the

USB Bluetooth adapter.

The headset audio is not working as

expected when connected to my

computer.

• During a call, nobody can hear me

• During a call, I can't hear anybody

• Music is not coming through my

headset

• When I play music and a call comes

in, the music is too loud or doesn't

pause

Check the following:

• To configure the headset sound on your

computer, see Configure USB adapter for

streaming media on page 6, Load software on

page 8.

• Ensure that only one softphone application is

opened at a time.

• For best performance, ensure your headset

firmware is up-to-date. See Update your Poly

device.

Issue Resolution

My headset call control is not working as

expected when on a softphone call.

Check the following:

• For best performance, ensure your headset

firmware is up-to-date. See Update your Poly

device.

• Ensure that only one softphone application is

opened at a time.

• If required to enable headset control

(answer/end and mute) functionality, ensure you

have Poly Lens Desktop App installed. See Load

software.

• Select your softphone application in Poly Lens

Desktop App.

(Teams model only) How do I interact

with Microsoft Teams using my headset?

• Tap the headset Call button to quickly open

and use Microsoft Teams. See Launch Microsoft

Teams (Teams model only) on page 13.

• Set your target softphone by going to Poly Lens

Desktop App

(Teams model only) Does my Microsoft

Teams-enabled headset work with other

softphones?

Yes, while your headset is optimized for Microsoft

Teams, it can be configured to use with other

supported softphones. Set your target phone by

going to Poly Lens Desktop App.

When you configure another softphone, the Call

button:

• doesn't interact with Teams

• doesn't go to Teams notifications

• will not launch Cortana

The headset audio is cutting out during

softphone calls.

You may be experiencing Bluetooth density issues.

Use density-friendly corded mode. See Corded mode

(audio over USB).

The headset sensors are not working as

expected.

• A call is not automatically answered

when I put on my headset

• Mute/unmute is not working when I

take on/off my headset during a call

• During a call, mute unexpectedly

turns on

If your headset sensors are not working as expected,

you may need to reset the sensors. See Reset

sensors.

I want to use my headset as a USB corded

headset with my computer.

Your headset can be used in corded mode. See

Corded mode (audio over USB).

Can I use my headset while charging it? Your headset charges while in corded mode. See

Corded mode (audio over USB).

Support

NEED MORE HELP?

poly.com/support

HP Inc.

1501 Page Mill Road

Palo Alto, CA 94304, U.S.A.

650-857-1501

HP REG 23010, 08028

Barcelona, Spain

HP Inc UK Ltd

Regulatory Enquiries, Earley West

300 Thames Valley Park Drive

Reading, RG6 1PT

United Kingdom

台灣惠普資訊科技股份有限公司

臺北市南港區經貿二路 66 號 10 樓

電話：02-37899900

2023 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks

are the property of their respective owners.

RMN (Regulatory Model Number): VS80T, BT700, BT700C

222919-06 10.23