HOA 716 Syllabus

Principles and Practices in Lodging Operations HOA 716 Syllabus

HOA 716 Principles and Practices in Hotel Management

UNIVERSITY OF NEVADA LAS VEGAS

William F. Harrah College of Hospitality

Spring 2022

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WebCampus:

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Note: The instructor reserves the right to change the syllabus as it relates to how the course is

administered.

Course Description

Examination of the mechanisms and techniques employed in the management of hotel/motel

companies. Comparisons, case studies, and selected topics focus on equity structures, operations,

marketing, and systems for a variety of public and private operations.

Course Prerequisite(s):

Admission into the HOA program.

Course Rationale

The purpose of this course is to provide a high-level overview of the lodging industry. As a

graduate level course, this course will provide students with the history, relevant academic

research, and latest trends in different segments of the lodging industry.

Program Competencies

Examine mechanisms and techniques employed in the management of hotel management,

convention and meetings management, casino management, or food service management.

Course Competencies

Upon completion of this course, students will be able to do the following:

• Discuss the history of lodging in the United States.

• Understand and critically examine relevant issues in lodging today.

Principles and Practices in Lodging Operations HOA 716 Syllabus

• Describe the core duties of different lodging departments within hotels.

• Assess the role of a general manager and assistant manager.

• Clearly communicate relevant information related to the lodging industry.

Learning Outcomes/Course Objectives

Upon successful completion of this course, the students should be able to:

1. Describe and discuss current issues in the hotel/lodging industry in areas including

ownership/equity structures, trends in investment/reinvestment into the business,

operations, sales, marketing, and emerging sectors.

2. Gather and analyze data to help with decision-making in the hotel industry, including

identifying all reasonable alternatives, selecting the best alternative, and justifying why

you recommend a particular solution, and why the remaining alternatives are less

desirable.

3. Communicate effectively, both verbally and in writing, with various parties, including

owners, asset/portfolio managers, brand managers, hotel operators, and hotel operations

staff.

Required Text

Sandoval-Starusz, A.K. (2007) Hotel: An American History.

Readings posted on Canvas.

Evaluation Methods

Late work

Late work will not be accepted. All assignments must be submitted on time.

In-class assignments

There will be 6 in-class assignments throughout this course. The object of these assignments will

be to create a Wikipedia page for the history of hotels in the United States. Each week, students

will be asked to work collaboratively on different sections of the proposed Wikipedia page which

will then be submitted to Wikipedia at the end of the course. Students must be present to

complete the in-class assignments.

Homework Assignments

There will be 6 homework assignments in this class. Each homework assignment will be unique

and may be based on the text-book or the Canvas readings. The homework assignments are

designed to measure the individual student’s learning in the course. The homework assignments

are individual work and must be completed indepdently

Principles and Practices in Lodging Operations HOA 716 Syllabus

Mid-term Exam

There will be one exam in this course, a mid-term exam. This exam will be given in class and

will consist of multiple-choice, true/false, short answer, and essay questions.

Final Project

Students will complete a final project in this course related to current events in lodging. The final

project will consist of three part:

1. Rough draft – due in Week 12 on Friday at 5:00 p.m.

2. Presentation – presented in class in Week 15

3. Final Draft – due in Week 16 (final exam week) on Tuesday at 5:00 p.m.

The final project will be unique each semester and will be discussed at length in the class.

Point Breakdown

In-Class assignments (6, 20 points each) 120 points

Homework assignments (6, 20 points each) 120 points

Mid-term Exam (100 points) 100 points

Final Paper (100 points) 100 points

Final Presentation (60 points) 60 points

Total Points 500 points

Attendance Policy

Students must attend class each week. Failure to be in class will hinder the student’s preperation

for the exam and final project. Excessive absentisim may result in a reduction in the overall class

grade at the discretion of the insctuor. This includes tardiness. There will be guest speakers from

industry, which requires students to be present and engaged. In-class assignments cannot be

completed outside of class.

Grading Scale

A 95 – 100

A- 90 – 94

B+ 87 – 89

B 84 – 86

B- 80 – 83

C+ 77 – 79

C 74 – 76

Principles and Practices in Lodging Operations HOA 716 Syllabus

C- 70 – 73

D+ 67 – 69

D 64 – 66

D- 60 – 63

F 00 - 59

UNLV Policies

Public Health Directives

Face coverings are mandatory for all faculty and students in the classroom. Students must follow

all active UNLV public health directives while enrolled in this class. UNLV public health

directives are found at Health Requirements for Returning to Campus,

https://www.unlv.edu/coronavirus/health-requirements. Students who do not comply with these

directives may be asked to leave the classroom. Refusal to follow the guidelines may result in

further disciplinary action according to the UNLV Student Conduct Code,

https://www.unlv.edu/sites/default/files/page_files/27/StudentConduct-Code.pdf, including being

administratively withdrawn from the course.

Academic Misconduct

Academic integrity is a legitimate concern for every member of the University community. We

all share in upholding the fundamental values of honesty, trust, respect, fairness, responsibility,

and professionalism. By choosing to join the UNLV community, students accept the expectations

of the Student Academic Misconduct Policy, and are encouraged to always take the ethical path

whenever faced with choices. Students enrolling at UNLV assume the obligation to conduct

themselves in a manner compatible with UNLV’s educational mission. An example of academic

misconduct is plagiarism. Plagiarism is using the words or ideas of another person, from the

Internet or any other source without proper citation of the source(s). See the Student Conduct

Code, https://www.unlv.edu/studentconduct/student-conduct.

Auditing a Course

Auditing a course allows a student to continue attending the lectures and/or laboratories and

discussion sessions associated with the course, but the student will not earn a grade for any

component of the course. Students who audit a course receive the same educational experience

as students taking the course for a grade, but will be excused from exams, assessments, and other

evaluative measures that serve the primary purpose of assigning a grade.

Classroom Conduct

Students have a responsibility to conduct themselves in class and in the libraries in ways that do

not interfere with the rights of other students to learn, or of instructors to teach. Use of devices

such as cellular phones and pagers, or other potentially disruptive activities are only permitted

with the prior explicit consent of the instructor. Students are specifically prohibited to record

Principles and Practices in Lodging Operations HOA 716 Syllabus

classes without instructor authorization, including online/remote classes (either audio only, or

video and audio). The instructor may rescind permission at any time during the class. If a student

does not comply with established requirements or obstructs the functioning of the class, the

instructor may initiate an administrative withdrawal of the student from the course.

Since the COVID-19 pandemic forced some instruction to be delivered remotely starting in

Spring 2020, numerous students have asked instructors to record their synchronous classes, so

that they can access them at their convenience. Instructors who agree to record their classes

(audio only, or video and audio) should inform students in advance. Recorded lectures may not

be broadly released to anyone, but made available exclusively to those students enrolled in the

class during the particular academic term. Recorded lectures must be stored securely, and are

subject to the Nevada System of Higher Education’s Records Retention Policy, meaning that the

recordings can only be deleted 120 days after the end of class (i.e., after grades are posted). Once

this requirement is met, the recordings should be deleted. Class recordings are protected from

disclosure, as they are deemed part of an educational record under the Family Educational Rights

and Privacy Act (FERPA).

The University requires all members of the University Community to familiarize themselves

with, and to follow copyright and fair use requirements. You are individually and solely

responsible for violations of copyright and fair use laws. The University will neither protect nor

defend you, nor assume any responsibility for student or employee violations of fair use laws.

Violations of copyright laws could subject you to federal and state civil penalties and criminal

liability, as well as disciplinary action under University policies. Additional copyright policy

information is available at https://www.unlv.edu/provost/copyright.

Disability Resource Center (DRC)

The UNLV Disability Resource Center (Student Services Complex, SSC-A, Room 143,

https://www.unlv.edu/drc, telephone 702-895-0866) provides resources for students with

disabilities. Students who believe that they may need academic accommodations due to a

permanent disability, temporary or permanent medical need, or academic support due to

pregnancy are encouraged to contact the DRC as early as possible in the academic term. A

Disabilities Specialist will discuss what options may be available to you. Students who are

already registered with the DRC should request their accommodations online each semester, and

make an appointment to discuss their accommodations with their instructors.

Final Examinations

The University requires that final exams given at the end of a course occur on the date and at the

time specified in the Final Exam schedule. The Final Exam schedule is typically available at the

start of the semester, and the classroom locations are available approximately one month before

the end of the semester. See the Final Exam Schedule, https://www.unlv.edu/registrar/calendars.

Identity Verification in Online Courses

Principles and Practices in Lodging Operations HOA 716 Syllabus

All UNLV students must use their Campus-issued ACE ID and password to log in to

WebCampus-Canvas.

UNLV students enrolled in online or hybrid courses are expected to read and adhere to the

Student Academic Misconduct Policy, https://www.unlv.edu/studentconduct/misconduct/policy,

which states that “acting or attempting to act as a substitute for another, or using or attempting to

use a substitute, in any academic evaluation or assignment” is a form of academic misconduct.

Intentionally sharing ACE login credentials with another person may be considered an attempt to

use a substitute, and could result in investigation and sanctions, as outlined in the Student

Academic Misconduct Policy.

UNLV students enrolled in online courses are also expected to read and adhere to the Acceptable

Use of Computing and Information Technology Resources Policy,

https://www.it.unlv.edu/policies/acceptable-use-computing-and-information-technology-

resources-policy, which prohibits sharing university accounts with other persons without

authorization.

To the greatest extent possible, all graded assignments and assessments in UNLV online courses

should be hosted in WebCampus-Canvas or another UNLV-managed platform that requires ACE

Incomplete Grades

The grade of “I” (Incomplete) may be granted when a student has satisfactorily completed three-

fourths of course work for that semester/session, but cannot complete the last part of the course

for reason(s) beyond the student’s control and acceptable to the instructor, and the instructor

believes that the student can finish the course without repeating it. For undergraduate courses,

the incomplete work must be made up before the end of the following regular semester. Graduate

students receiving “I” grades in 500-, 600-, or 700-level courses have up to one calendar year to

complete the work, at the discretion of the instructor. If course requirements are not completed

within the period indicated, a grade of “F” will be recorded, and the student’s GPA will be

adjusted accordingly. Students who are fulfilling an Incomplete grade do not register for the

course, but make individual arrangements with the instructor who assigned the “I” grade.

Library Resources

Librarians are available to consult with students on research needs, including developing

research topics, finding information, and evaluating sources. To make an appointment with a

subject expert for this class, please visit the Libraries’ Research Consultation website,

https://guides.library.unlv.edu/appointments/librarian. You can also ask the library staff questions

via chat and text message at https://ask.library.unlv.edu/.

Missed Classwork

Any student missing class, quizzes, examinations, or any other class or laboratory work because

of observance of religious holidays will be given an opportunity during that semester to make up

the missed work. The make-up opportunity will apply to the religious holiday absence only. It is

Principles and Practices in Lodging Operations HOA 716 Syllabus

the responsibility of the student to notify the instructor within the first 14 calendar days of the

course for Fall and Spring courses (except for modular courses), or within the first 7 calendar

days of the course for Summer and modular courses, of their intention to participate in religious

holidays which do not fall on state holidays or periods of class recess. For additional

information, please visit the Missed Classwork policy, under Registration Policies, on the

Academic Policies webpage,

https://catalog.unlv.edu/content.php?catoid=32&navoid=8271&hl=.

In accordance with the policy approved by the Faculty Senate regarding missed class time and

assignments, students who represent UNLV in any official extracurricular activity will also have

the opportunity to make up assignments, provided that the student submits official written

notification to the instructor no less than one week prior to the missed class(es).

The spirit and intent of the policy for missed classwork is to offer fair and equitable assessment

opportunities to all students, including those representing the University in extracurricular

activities. Instructors should consider, for example, that in courses which offer a “Drop one”

option for the lowest assignment, quiz, or exam, assigning the student a grade of zero for an

excused absence for extracurricular activity is both contrary to the intent of the Faculty Senate’s

policy, and an infringement on the student’s right to complete all work for the course.

This policy will not apply in the event that completing the assignment or administering the

examination at an alternate time would impose an undue hardship on the instructor or the

University that could be reasonably avoided. There should be a good faith effort by both the

instructor and the student to agree to a reasonable resolution. When disagreements regarding this

policy arise, decisions can be appealed to the Department Chair/School Director, College/School

Dean, and/or the Faculty Senate Academic Standards Committee.

For purposes of definition, extracurricular activities may include, but are not limited to academic

recruitment activities, competitive intercollegiate athletics, fine arts activities, liberal arts

competitions, science and engineering competitions, and any other event or activity sanctioned

by a College/School Dean, and/or by the Executive Vice President and Provost.

Rebelmail

Rebelmail is UNLV’s official email system for students and by University policy, instructors and

staff should only send emails to students’ Rebelmail accounts. Rebelmail is one of the primary

ways in which students receive official University communications, information about deadlines,

major Campus events, and announcements. All UNLV students receive a Rebelmail account

after they have been admitted to the University. Sending emails within WebCampus-Canvas is

also acceptable.

Tutoring and Coaching

The Academic Success Center (ASC), at the Claude I. Howard Building, provides tutoring,

academic success coaching, and other academic assistance for all UNLV undergraduate students.

For information regarding tutoring subjects, tutoring times, and other ASC programs and

services, please visit the ASC website, https://www.unlv.edu/asc, or call 702-895-3177. The ASC

Principles and Practices in Lodging Operations HOA 716 Syllabus

is located across from the Student Services Complex (SSC). Academic success coaching is

located on the second floor of SSC A, Room 254. Drop-in tutoring is located on the second floor

of the Lied Library, and on the second floor of the College of Engineering building (TBE A

207).

UNLV Writing Center

One-on-one or small group assistance with writing is available free of charge to UNLV students

at the Writing Center, https://writingcenter.unlv.edu/, located in the Central Desert Complex,

Building 3, Room 301 (CDC 3–301). Walk-in consultations are sometimes available, but

students with appointments receive priority assistance. Students may make appointments in

person or by calling the Center, telephone 702-895-3908. Students are requested to bring to their

appointments their Rebel ID Card, a copy of the instructions for their assignment, and two copies

of any writing they have completed on their assignment.

Diversity Statement

As an institution of higher learning, UNLV represents a rich diversity of human beings among its

faculty, staff, and students, and is committed to aspiring to maintain a Campus environment that

values that diversity. Accordingly, the University supports understanding and appreciation of all

members of its community, regardless of race, sex, age, color, national origin, ethnicity, creed,

religion, disability, sexual orientation, gender, gender identity, marital status, pregnancy, genetic

information, veteran status, or political affiliation. Please see University Statements and

Compliance, https://www.unlv.edu/about/statements-compliance.

A successful learning experience requires mutual respect and trust between the students and the

instructor. Accordingly, the instructor asks that students be willing to listen to one another’s

points of view, acknowledging that there may be disagreements, keep discussion and comments

on topic, and use first person, positive language when expressing their perspectives.

Principles and Practices in Lodging Operations HOA 716 Syllabus

Course Agenda/Schedule

Week

Topic

Readings

Assignments

Week 1

Course Introduction

The modern front desk

and its role across

different segments

Canvas Readings

Homework

assignment 1 due on

Monday at 5:00 p.m.

Week 2

History of the Hotel

industry – 1789 to 1876

Readings: Sandoval-

Strausz Chapters 1-3

In-class assignment 1

due

Week 3

The Dawn of the Grand

Hotel and Cesar Ritz –

1876 to 1908

Readings: Sandoval-

Strausz Chapter 4,

Canvas readings

In class assignment 2

Week 4

The evoluation of

houskeeping and the

modern houskeeping

department

Canvas readings

Homework

assignment 2 due on

Friday at 5:00 p.m.

Week 5

The professionalization of

hospitality

Readings: Sandoval-

Strausz Chapter 5

Canvas Readings

In class assignment 3

Week 6

Front services – bell and

valet

Canvas Readings

Homework

assignment 3 due on

Friday at 5:00 p.m.

Week 7

Exam 1

Guest Speaker

Week 8

Laws of innkeeping

Introduction of final

project

Readings: Sandoval-

Strausz Chapters 6

and 7

In class assignment 4

Week 9

Spring Break

Principles and Practices in Lodging Operations HOA 716 Syllabus

Week

Topic

Readings

Assignments

Week

Room reservations

Canvas Readings

Homework

assignment 4 due on

Friday at 5:00 p.m.

Week

Revenue Management

Canvas Readings

In class assignment 5

Week

The role of the general

manager and assistant

manager or Jack of

Trades, Master of None

Canvas Readings

Rough draft of final

project due Friday at

5:00 p.m.

Week

Diversity and Inclusion –

a historical perspective

Readings: Sandoval-

Strausz Chapters 9

and 10

In class assignment 6

due on Friday at 5:00

p.m.

Week

Peer-to-peer

accomodations

Canvas readings

Homework

assignment 6 due on

Friday at 5:00 p.m.

Week

Presentations – Present

final project

Week

Finals week

Final project due on

Tuesday of final exam

week at 5:00 p.m.